Returns & Exchanges
At Matcha Fuel, we want you to be fully satisfied with your premium matcha experience. If you are not happy with your purchase, we offer a 30-day return policy for unopened items and a satisfaction guarantee for first-time orders.
Initiate Your Request
Contact our support team within 30 days of receiving your order with your order number and the reason for the return.
Prepare the Package
Ensure the matcha tin is unopened and in its original packaging to qualify for a full refund; for opened items, please refer to our taste-guarantee policy.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing