Frequently Asked Questions
Everything you need to know about powering your day with Matcha Fuel.
Where is your matcha sourced from?
All Matcha Fuel products are sourced directly from organic tea farms in Uji, Japan, ensuring the highest ceremonial grade quality and freshness in every tin.
How long does shipping take?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
Due to the perishable nature of our products, we cannot accept returns on opened matcha. However, if your order arrives damaged or you are unsatisfied, please contact us within 30 days for a full refund or replacement.
Is Matcha Fuel organic and non-GMO?
Yes, our matcha is 100% USDA certified organic, non-GMO, and free from any artificial additives, sweeteners, or preservatives.
How should I store my matcha to keep it fresh?
To maintain color and flavor, store your matcha in a cool, dark place away from direct sunlight and moisture. We recommend keeping it in its original airtight tin and consuming it within 2 months of opening.
Do you offer subscription discounts?
Absolutely! When you choose our 'Subscribe & Save' option, you receive 15% off every recurring order and can customize your delivery frequency at any time.